The Bureau of Automotive Repair (BAR) mediates consumer complaints with the goal of obtaining a fair and appropriate resolution for both the consumer and the automotive repair dealer (ARD) involved in the repair transaction. BAR also uses the complaint mediation process to educate ARDs on the Automotive Repair Act and related laws and regulations to help avoid future complaints and to promote consumer confidence in their next repair transaction.

Complaint allegation trend information for January through June 2023 is provided in the table below. To learn more about complaint trends, view BAR’s quarterly enforcement statistics reports available on the BAR Advisory Group webpage at Additional enforcement statistics, including performance measures to track the Department of Consumer Affairs' efficacy in managing the consumer complaint process, are available on the DCA Open Data Portal at

Trend Total Received %
Engine Repair and Performance
Repair, diagnosis, cooling systems, fuel systems, etc.
2,730 33%
Auto Body
Auto body repair, auto glass, etc.
1,468 18%
General Repair and Maintenance
Brakes, suspension, steering, air conditioning/heat, etc.
1,346 16%
Automatic transmission, manual transmission/clutch, etc.
567 7%
Smog repair, test procedures, etc.
510 6%
Motorcycle repair, etc.
485 6%
Vehicle Warranty 470 6%
Used Car Transactions 425 5%
Unlicensed Activity 135 2%
Towing and Storage
Towing, storage fees, and improper lien sales
120 1%

Printable Version