File a Complaint

The Bureau of Automotive Repair (BAR) mediates and investigates complaints related to automotive repair transactions between auto shops and consumers. If you have concerns about a shop’s work or service and cannot resolve those issues with the shop's management, we encourage you to file a complaint.

BAR has jurisdiction to mediate and investigate complaints involving:

Auto repairs and services
Smog Check inspections
Tire repairs or installation
Repairs performed by a tow company or storage lot
Extended warranty or service contract disputes involving automotive repairs performed by a new or used car dealership
Unlicensed and fraudulent activity

Person Filing Complaint

First Name

Last Name

Address

Apt

City

State

Zip Code

Phone Number

Alternate Phone Number

Email Address

How did you hear about BAR?

Complaint Filed Against

Business/Licensee Name Who are you filing the complaint against?

License Number (if known)

Address

City

State

Zip Code

Phone Number

Details of Complaint

Date of Service/Repair

Vehicle Year

Vehicle Make

Vehicle Model

Vehicle License Number

Describe Your Complaint Please briefly describe your complaint (include the Who, What, When, Where, How).

Notice on Collection of Personal Information

BAR collects personal information only as allowed by law. For detailed information, please see the Notice on Collection of Personal Information.