The Bureau of Automotive Repair (BAR) mediates consumer complaints with the goal of obtaining a fair and appropriate resolution for both the consumer and the automotive repair dealer (ARD) involved in the repair transaction. BAR also uses the complaint mediation process to educate ARDs on the Automotive Repair Act and related laws and regulations to help avoid future complaints and to promote consumer confidence in their next repair transaction.

Complaint allegation trend information for July - December 2021 is provided in the table below. To learn more about complaint trends, view BAR’s quarterly enforcement statistics reports available on the BAR Advisory Group page at Additional enforcement statistics are available on the DCA Open Data Portal at

Trend Total Received %
Engine Repair and Performance
Repair, diagnosis, cooling systems, fuel systems, etc.
2,384 34%
General Repair and Maintenance
Brakes, suspension, steering, air conditioning/heat, etc.
1,291 18%
Auto Body
Auto body repair, auto glass, etc.
967 14%
Motorcycle repair, improper lien sales, etc.
657 9%
Automatic transmission, manual transmission/clutch, etc.
548 8%
Smog repair, test procedures, etc.
480 7%
Used Car Transactions 364 5%
Vehicle Warranty 231 3%
Unlicensed Activity 172 2%

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