Complaint Trends
The Bureau of Automotive Repair (BAR) mediates consumer complaints with the goal of obtaining a fair and appropriate resolution for both the consumer and the automotive repair dealer (ARD) involved in the repair transaction. BAR also uses the complaint mediation process to educate ARDs on the Automotive Repair Act and related laws and regulations to help avoid future complaints and to promote consumer confidence in their next repair transaction.
Complaint allegation trend information for July - December 2021 is provided in the table below. To learn more about complaint trends, view BAR’s quarterly enforcement statistics reports available on the BAR Advisory Group page at www.bar.ca.gov. Additional enforcement statistics are available on the DCA Open Data Portal at www.dca.ca.gov.
Complaint Allegation Trends: July - December 2021
| Trend | Total Received | % |
|---|---|---|
| Engine Repair and Performance Repair, diagnosis, cooling systems, fuel systems, etc. |
2,384 | 34% |
| General Repair and Maintenance Brakes, suspension, steering, air conditioning/heat, etc. |
1,291 | 18% |
| Auto Body Auto body repair, auto glass, etc. |
967 | 14% |
| Other Motorcycle repair, improper lien sales, etc. |
657 | 9% |
| Transmission Automatic transmission, manual transmission/clutch, etc. |
548 | 8% |
| Smog Smog repair, test procedures, etc. |
480 | 7% |
| Used Car Transactions | 364 | 5% |
| Vehicle Warranty | 231 | 3% |
| Unlicensed Activity | 172 | 2% |