COVID-19 Impacts on BAR Programs and Services

As California continues to respond to COVID-19 and works to limit its spread, the Bureau of Automotive Repair (BAR) is committed to supporting consumers, licensees, applicants, and our other stakeholders by maintaining safe delivery of our programs and services.

BAR is closely monitoring the situation, coordinating with state and local governments, and working with our partners to protect the health of Californians. We continue to perform our business functions and appreciate your patience and cooperation as we adhere to state guidelines to safeguard the health and safety of our employees and individuals visiting our offices.

General Information

How do I get up-to-date information about BAR programs and services impacted by COVID-19?

For up-to-date information, visit this webpage or call (800) 952-5210. You can also get updated information on BAR’s social media channels:

For general information and updates concerning COVID-19, please see our COVID-19 Information section below and visit the state’s COVID-19 website.

Are BAR offices open?

Yes, BAR offices are open to the public Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding state holidays.

What BAR services and resources are available online?

We encourage our stakeholders to take advantage of the following online services and resources:

Information for Consumers

Can I submit a Consumer Assistance Program application?

Yes. Visit the Consumer Assistance Program page to submit your application online. Please note, there may be delays in processing times.

Can I check the status of my Consumer Assistance Program application?

Yes. You can check the status of your application on the Consumer Assistance Program page.

Will my Consumer Assistance Program eligibility be extended?

Please contact the CAP Call Center at (866) 272-9642 for assistance.

Can I file a complaint?

Yes. File a complaint online or call (800) 952-5210 for assistance. Please note, there may be delays in processing times.

Can I submit a Public Records Act request?

Yes. Visit our Records Request Guidelines page for more information. Please note, there may be delays in processing times.

Can I subpoena records for small claims court?

Yes. Visit our Records Request Guidelines page for more information.

My Department of Motor Vehicles registration renewal notice indicates a Smog Check is required. Can I obtain a Smog Check waiver?

Pursuant to applicable statutes and regulations, Smog Check requirements cannot be waived at this time.

Visit www.dmv.ca.gov for information on vehicle registration requirements and extensions that may be available to help you complete the registration process.

Are Referee stations taking appointments?

Please contact the Referee Call Center at (800) 622-7733 for assistance with appointment scheduling.

Information for Industry

Licensure

My license will be expiring. Am I required to submit my renewal by the expiration date?

Pursuant to applicable statutes and regulations, your license must be renewed, and all applicable fees must be paid, before the license expiration date.

Can I submit a license application?

Yes. Visit our Industry page for more information. Please note, there may be delays in processing times.

Can I check the status of my license application?

Please contact BAR Licensing at BARLicensingApplications@dca.ca.gov or call (855) 735-0462 to check the status of your application.

Business Operations

How can my business practice physical distancing in transactions between employees and consumers?

BAR’s Write It Right guide provides valuable information to help businesses incorporate electronic estimates and invoices and electronic or telephonic authorizations into their operations.

I have a brake and/or lamp station and have submitted payment for brake and/or lamp certificates. Will my order be processed?

Yes. However, there may be delays in processing times.

I have a meeting scheduled with a BAR representative. Will it be canceled?

Face-to-face meetings involving BAR representatives, including office conferences and station inspections, may be canceled. There may be situations where meetings can be conducted by phone. BAR will contact you should this be an option for your situation.

How do I remove a technician from my analyzer?

Please contact your local field office for assistance.

I closed my Smog Check station in response to orders or directives put in place by state and local health officials. Will this impact my STAR score?

Station closure should not affect a licensee’s STAR score. However, BAR is closely monitoring the situation to ensure stations are not adversely impacted.

Enforcement Actions

I have been ordered to complete training because of a citation or a disciplinary case but am having difficulty finding the training. Can I get an extension?

For any questions regarding completion of training, please contact the Enforcement Operations Branch at (916) 403-8060. Phone staff will record your information and have a member of enforcement staff contact you to discuss. Please note that due to limited staff in the office, it may be necessary to leave a message and call back number.

I have a payment due as a result of a citation penalty or disciplinary order. Am I required to make payment?

Pursuant to applicable statutes and regulations, all fines and cost recovery payments must continue to be made by the scheduled due date. If circumstances prevent you from making scheduled payments, please contact the Enforcement Operations Branch at (916) 403-8060. Please note that due to limited staff in the office, it may be necessary to leave a message and call back number.

I submitted an appeal of a STAR invalidation, an appeal of the denial of a license application, or an appeal of a citation. Will that be accepted?

Yes. BAR will continue to review, process, and respond to all appeals as required by the applicable statue or regulation.

My STAR privileges are currently suspended. Will they be reinstated on time?

If eligible, your station’s STAR privileges will be reinstated on time.

I have a hearing scheduled to appeal a BAR decision or to defend myself in a BAR case. Will the hearing take place?

The Office of Administrative Hearings has implemented specific procedures to ensure continuation of essential services. The Office of the Attorney General will contact you to confirm scheduling details for the hearing. However, if you have further questions, please contact the Enforcement Operations Branch at (916) 403-8060. Phone staff will record your information and have a member of enforcement staff contact you to discuss. Please note that due to limited staff in the office, it may be necessary to leave a message and call back number.

COVID-19 Resources

Tax Relief and Assistance for Small Businesses

California and the federal government are providing broad assistance to small businesses and employers impacted by COVID-19. To learn more about grants, loans, and other help for small businesses, visit the state's COVID-19 Businesses and Employers page.

Vaccines

For the latest information on how to get vaccinated, including eligibility, how to sign up for an appointment via MyTurn.ca.gov, local health jurisdiction resources, and more, visit the state’s COVID-19 vaccine page.